Privacy Policy

Learn how we collect, use, and protect your information

Last Updated: February 2, 2026

1. Introduction

Aurex Firm ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading platform and services.

Your privacy and data security are our top priorities. We implement industry-standard security measures to protect your personal information.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Account credentials (username and password)
  • Government-issued identification for KYC verification
  • Financial information (bank account details, wallet addresses)
  • Transaction history and trading activity

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our platform
  • Referral source and exit pages
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Account Management: To create and maintain your account, process transactions, and provide customer support
  • KYC/AML Compliance: To verify your identity and comply with anti-money laundering regulations
  • Service Improvement: To analyze platform usage and improve our services
  • Security: To detect, prevent, and address fraud, security issues, and technical problems
  • Communication: To send you account notifications, updates, and marketing communications (with your consent)
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

  • Payment processors and financial institutions
  • KYC/AML verification services
  • Cloud hosting and data storage providers
  • Analytics and marketing service providers

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or regulatory agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and privacy
  • Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The nature and sensitivity of the information
  • Legal and regulatory requirements
  • Potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process your information

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Data Portability: Request a copy of your information in a portable format
  • Objection: Object to processing of your information for certain purposes
  • Withdraw Consent: Withdraw consent for processing where consent was given

To exercise these rights, please contact us through the support channels in your dashboard.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings, but note that disabling cookies may affect platform functionality.

Types of Cookies We Use:

  • Essential Cookies: Required for platform operation and security
  • Performance Cookies: Help us analyze platform usage and improve performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

  • Support ticket system in your dashboard
  • Email support available in the Contact section